Inspection and Verification

We will review all refund requests carefully and make every effort to accommodate genuine cases. Refunds may require additional verification, including documentation to confirm the donor's identity and the validity of the request.

Policy for Refunds

Sweet Heart is not obligated to provide refunds and may, at its discretion, decline requests for refunds, particularly if a tax exemption certificate has been issued for the donation.

Information Required for Refund Requests

Your refund request must include the following details:

• Date of donation/payment
• Amount of donation/payment
• Mode of donation/payment (e.g., Credit Card, Online Payment)

Requests should reach Sweet Heart's office within 10 days of the payment or donation date. This date may refer to:

• The date of the online, electronic, or other payment method.
• The date on which the cheque/demand draft was submitted to Sweet Heart or its authorized representative.
• The date on which the cheque/demand draft was dispatched to Sweet Heart by any other means.

Processing Time

The refund process may take 10 to 15 working days, depending on the availability of data from third-party sources such as payment gateways or banks involved in the transaction.